Job Description

Delmar International Inc. was established as a family-run customs broker in Montreal, Canada in 1965. Since then, we have evolved into a global logistics and supply chain management leader. Our team of extraordinary, forward-thinking professionals delivers results and empowers business leaders by gaining an intimate understanding of our clients’ requirements and providing exceptional solutions.

As a global company, we embrace cultural diversity and recognize the value of each individual. We offer an environment where collaboration to provide innovative, courteous, and efficient client service is the essence of our culture. 

We also aim to empower all our clients and members of the Delmar family to contribute to a greener world and to better the communities in which they operate. Lastly, our Education Programs, Employee Volunteerism and Corporate Philanthropy ensure that our employees have the necessary tools and knowledge to create progressive change.

Mandate:
Reporting to the Freight Manager, the Freight Forwarding Logistician is responsible for processing and reviewing international ocean import cargo transactions and managing bookings for a portfolio of clients.

Other Duties:
· Serve as a key point of contact for clients, providing timely assistance and maintaining strong customer relationships through effective communication.
· Assist with planning and organizing operational logistics across supply chain departments.
· Facilitate ongoing communication with freight coordinators to ensure smooth coordination across departments and facilities.
· Assist in monitoring shipment activity and updating freight status information to support timely deliveries and receipts.
· Prepare and submit freight reports when needed.
· Maintain freight documentation, records, and logs, as required.
· Update worksheets and specifications regarding the status of freight operations, shipment rates, and other logistics information.
· Other duties, as assigned.

Requirements:
• Minimum of 4 years’ experience of operations in a Freight Forwarding environment
• Minimum of 4 years of customer service experience
• College diploma in Supply Chain Management or International Transportation and Customs is required
• Experience with CargoWise One or related systems is considered an asset
• Must be bilingual (French and English)

What You Offer:
• Proficiency in establishing rapport and developing solid relationships with key customer contacts
• Ability to ask the right questions, listen carefully, and understand customers’ needs
• Ability to work efficiently in a team environment, as well as independently
• Excellent communication skills
• Extremely detail-oriented and highly organized

What We Offer:
• Cultural diversity and equal opportunity employer
• Competitive compensation
• Comprehensive benefits package, including fitness reimbursement program(s)
• Education Reimbursement Program
• Balance between work and home life
• Environment where collaboration to provide innovative and efficient client service is the essence of our culture

What you must include in your application:
• Cover Letter
• Do you have experience working in this field?